01Inspection Before Dispatch
Fill weight, seal integrity, cap torque, print position and label text are checked against the approved sample. An inspection report with photos can be shared before shipping on request.
Quality Claims & Resolution
Every batch is inspected against your approved sample and released with a COA before dispatch. If something does not match, we make it right.
02Claim Window
Inspect the goods within 7 days of delivery. Report any shortage, wrong item or defect with photos and the packing list reference.
03Resolution Options
Confirmed quality issues are settled by replacement in your next shipment, a credit note or a refund — whichever you prefer.
04What Is Not Covered
Batch-to-batch variation inside the agreed tolerance, damage after delivery, and spoilage caused by heat, humidity or storage outside the stated conditions are not treated as defects.
05Custom & OEM Orders
Goods produced to your approved formula, artwork or tube print are made to order and cannot be cancelled or returned once production has started.
