Privacy Policy

Information We Collect

We collect the details you send us when you request a quotation, submit a sample request, open a trade account or subscribe to updates: name, company, business email, phone number, delivery address, tax or VAT number and the specifications you share with us.

How We Use Your Information

We use it to prepare quotations, arrange sampling and production, issue invoices and shipping documents, provide technical support and, with your consent, send occasional product updates. We do not use your data for automated decision-making.

Cookies and Analytics

We use essential cookies to keep the site working and, where you accept them, analytics cookies to see which pages buyers use. You can clear or block cookies in your browser at any time; some essential functions may then stop working.

Sharing Your Information

We do not sell personal information. We share it only with the parties needed to fulfil your order — freight forwarders, customs brokers, testing laboratories, payment providers and our email or hosting suppliers — and only the data each of them needs.

International Transfers

Orders are produced in China, so your data may be transferred outside your country. Where required, transfers rely on standard contractual clauses or an equivalent safeguard.

Retention

Quotation and order records are kept for the period required by tax and product-liability law. Marketing contacts are removed as soon as you unsubscribe, or after 24 months of inactivity.

Your Rights

Depending on your jurisdiction, you may request access to, correction of, or deletion of your personal data, object to processing, or ask for a copy in a portable format. Write to [Privacy Email] and we will respond within 30 days.

Data Security

Access to customer data is limited to staff who need it, transmitted over SSL and stored on access-controlled servers. Payment card details are handled by the payment provider and never stored on our site.

Changes and Contact

We may update this policy; the date shown at the foot of the page indicates the current version. For any privacy question, contact [Company Name] at [Privacy Email] or [Registered Address].